Having trouble paying your bill?

Get help here …

Guides.

• Energy Locals is Cooperative Power’s energy retail partner. Energy Locals has a guide for what to do if you are having trouble paying your bill. https://energylocals.com.au/hardship/
• Other guides include:
  • https://www.victorianenergysaver.vic.gov.au/having-trouble-paying-your-energy-bills
  • https://www.esc.vic.gov.au/electricity-and-gas/information-consumers/having-trouble-paying-your-energy-bills-you-have-rights

Energy concessions and grants.

Holders of Health Care Cards, Pensioner Cards and Veteran Affairs Cards can request energy concessions from their retailer (Energy Locals in this case.). These and other available energy grants and concessions and eligibility criteria are detailed at:

• Victorian State Government:
  • https://www.energy.vic.gov.au/about-energy/your-bill/concessions-and-hardship
  • https://services.dhhs.vic.gov.au/utility-relief-grant-scheme
  • https://services.dhhs.vic.gov.au/energy
• Not-for-profits:
  • https://energyinfohub.org.au/household-resources-energy-concessions/