A number of concessions are available to help households with the cost of energy bills.
You may be eligible for a government concession or rebate. You can find out more about concessions or apply for a concession on your account by visiting this page.
We know that from time to time customers may find that they’re unable to pay their energy bills.
We have partnered with Energy Locals and as part of that agreement, Co-power customers are entitled to assistance as outlined in Energy Locals Hardship Policy.
You can find out more or read the policy here.
We provide additional support to customers affected by family violence. Co-power customers are entitled to assistance as outlined in Energy Locals Family Violence Policy. You can view this online here.